Contact us: +49 4307 900 407 or contact@assono.de

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assono Ticket Management

assono Ticket Management

The assono Ticket Management assists your support staff in providing such a particularly effective service.
Due to the use by various customers for many years the application has proven itself successfully.

Quick overview

Clear and user-friendly tool for structuring and organizing support requests within the company.

Central management

Request, contact information and communication are managed at a central place - the ticket - so that simultaneous and timesaving solutions are possible.

Time-saving automation

Many steps are automated and save time, so that e.g. new emails are assigned to the corresponding tickets automatically and for each, the person responsible is notified additionally.

Clear tickets

The communication takes place directly inside the ticket and can therefore be tracked by every involved person.

Helpful reminders

As a reminder for everyone involved, there are escalation features, which counteract the possibility of forgetting important malfunction reports.

Careful achiving

Closed tickets are saved and archived audit-proof.

Detailed authorisation

Configurable permissions prevent acces by unauthorized persons.

Easy search

Search for tickets quickly and easily and therefore save time on recurring problems.
Do you want an individual solution? Contact us

Main Features

assono Ticket Management: Perfect integration

Perfect integration

Handling support requests the best way possible is a factor not to be underestimated for the economic efficiency of a company. Users are dependent on a reliable support. They shouldn’t be slowed down because of malfunctions, but rather max out their entire potential for taking care of their daily work.

The assono Ticket-Managemet assists your support staff in providing such a particularly effective service. Due to the use by various customers for many years the application was constantly developed further and has proven itself succesfully. It is very easily adjustable for individual customer wishes. Due to a perfect integration into your company it allows for an excellent and efficient support and therefore benefits the satisfaction of your staff.

Do you want an individual solution? Contact us

Testimonials

Thomas Friedrichs, dodenhof:

“assono made us feel that we are in very good hands. The ongoing support of assono ensures us fast and uncomplicated reliable high-quality solutions for our IBM-Lotus-Notes and Domino surrounding. Thanks to the excellent work of assono we were able to minimize our running operational effort in IBM Lotus Notes and Domino and to reduce the usage of own capacities.”

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Any questions? Contact us.

If you want to know more about our offers, you can contact us at any time. There are several ways to contact us for a non-binding first consultation.

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assono GmbH

Location Kiel (headquarters)
assono GmbH
Lise-Meitner-Straße 1–7
24223 Schwentinental

Location Hamburg
assono GmbH
Bornkampsweg 58
22761 Hamburg

Phone numbers:
Human resources department: +49 4307 900 407
Marketing department: +49 4307 900 411

E-Mail adresses:
contact@assono.de
bewerbung@assono.de

Consent for External Media

In order to provide you with the best possible information about our offerings and current topics such as artificial intelligence, we integrate external content (videos from Wistia) on our website. We also use Google Analytics and SalesViewer® to collect general statistics and improve our website. In the process, we establish a connection to the servers of the respective operators and may use cookies. See: assono.de/datenschutz